Customer Success Manager - DACH M/F

Long-term contract Customer Success Management Germany / Cologne
Published on 01 Apr. 2020

Description

Chez Talentsoft, nous nous sommes donnés pour mission d'aider nos collaborateurs et nos clients à vivre une expérience de travail positive, qui donne du sens à ce que nous faisons et nous fait grandir au quotidien. C'est dans cet état d'esprit que nous construisons chaque jour notre plateforme RH. Chacun des 600 Talentsoftees vient travailler avec l'état d'esprit d'un entrepreneur, la liberté d'essayer chaque jour de nouvelles choses et de travailler sur des technologies innovantes, tout en pensant à la façon dont ils pourront impacter l'expérience de travail de millions de personnes à travers le monde. Aujourd'hui, nous nous sommes fait une place sur un marché ultra-compétitif, 9 millions de personnes à travers le monde utilisent nos solutions et nos collaborateurs vivent et incarnent les valeurs de Talentsoft au quotidien. Si tu veux nous aider à changer le monde du travail et permettre à chacun de s'épanouir en entreprise, lis l'offre d'emploi qui suit, envoie-nous ta candidature, et découvre comment, toi aussi, tu peux créer ta propre expérience de travail et impacter celle de millions de personnes à travers le monde.

Profile

Your qualifications

  • Numerous years of experience within customer success (or account) management, ideally for a SaaS or HR services vendor
  • Exceptional communications skills and attention to detail
  • Fast learner, adept at understanding and articulating new technologies and corresponding value propositions
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Highly motivated team player with a proactive and dynamic attitude
  • Enjoys working closely with customers to ensure complete satisfaction
  • A real go-getter who takes the initiative to get things done
  • Strong proven business acumen and commercial sensitivity
  • Excellent German and English speaking skills

 What we offer

At Talentsoft you will find a fast-paced environment with a driven, smart and international team.  With us you get the chance to bring in your own ideas and make a real impact. In addition to that, we work with the latest tools and the best colleagues.

  • Flexible working hours & home office
  • Competitive salaries
  • Steep learning curve and great responsibility
  • Agile environment
  • Latest technology
  • Trainings and continuous development
  • Promotion of own ideas
  • Trusting & fair collaborations
  • 30 days paid holiday
  • Company pension scheme
  • Fruit, snacks and drinks
  • Regular and fun team events
  • Modern office in the heart of Cologne

 Become part of our team – we look forward to meeting you!!

 

 

 

                                     

Mission

We are looking for a Customer Success Manager who maximizes client retention, satisfaction and ultimately success while also driving increased revenue and ensuring renewal. You bring Talentsoft’s best practices, innovations, and capabilities to our strategic customers.

Your role

  • Proactively engage your customers and work closely with them to identify super-users, get them super-trained and make sure they effectively use the product on a consistent basis
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors such that all Talentsoft activities are closely aligned with the customer's business case and business strategy
  • Monitor and identify trends in adoption and utilization and provide guidance to customers
  • Implement best practices as well as personalized recommendations to ensure your customers maximize value from their investment in Talentsoft
  • Effectively communicate application features and product information for new releases and updates and facilitate their adoption
  • Track and report account activity to identify churn risk and work proactively to eliminate that risk
  • Prepare and manage business reviews with customers
  • Partner with cross-functional teams in order to translate customer business needs and product feedback into new solutions
  • Identify cross-sell and up-sell opportunities and work closely with the sales team to close them

 

If you want to join us, this is first of all your motivation and your values that matter. We ask as few information as possible to apply.

Your information

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Cologne

Allemagne
Spichernstraße 6,
50672 Köln,
Allemagne

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