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Consultant Support Logiciel - Nantes H/F

Permanent contract • Technical Support / Exploitation France / Nantes
Published on 02 Apr. 2020

Description

Work is about doing something that matters and growing as we do it. That's why we've built HR software that can help make this happen. At Talentsoft our mission is to help everyone, from our people to our customers, experience work differently. Each of our 600 Talentsoftees comes to work with an entrepreneurial spirit and the flexibility to try new things, work with innovative technologies, and build corporate-social responsibility directly into their jobs. The result is that we have 9 million people in 130 countries using our products, strong brand recognition in a fiercely competitive industry, and employees who work differently and love their jobs because of it. If you'd love to love your job check out the description below, apply today, and discover how you can work differently too.

Mission

Le poste est à pourvoir au sein de notre département Customer Services (

à BOULOGNE-BILLANCOURT ou à NANTES), regroupant des équipes techniques et fonctionnelles dédiées au support, à l’accompagnement et à la satisfaction de nos clients.

Vous évoluerez dans un contexte technologique de pointe et collaborerez au quotidien avec des équipes techniques pluridisciplinaires. Les missions et l’organisation sont propices à l’acquisition de nouvelles compétences et au travail en équipe. Le développement des collaborateurs et le bien-être au travail sont clé pour nous.

 
Voici un aperçu de vos futures missions :

  • Vous interviendrez sur les données en environnement de production : paramétrage, gestion des interfaces (imports/exports), connectivité (SSO) ;
  • Vous serez en charge de la maintenance et de l’amélioration des traitements automatisés : ordonnancement, performance, volumétrie, intégrité de données ;
  • Vous participerez aux projets de migrations propres au mode SaaS ;
  • Vous approuverez le transfert de responsabilités des équipes projets vers les équipes RUN ;
  • Vous analyserez les dysfonctionnements applicatifs (reproductibilité, analyse d’impact, etc.) ;
  • Vous déterminerez les causes premières des incidents applicatifs et vous participerez à leur résolution en coordination avec les équipes R&D, Produit, Production, Architecte, DBA ;
  • Vous assurerez l’amélioration continue de nos systèmes de monitoring et de nos procédures de résolution d’incidents ;
  • Vous participerez à la création d'une boucle vertueuse en partageant vos préconisations :
    -En matière d’évolution logiciel issue des RCA (root cause analysis) auprès des équipes Produit ;
    -En matière d'implémentation et de paramétrage avec les équipes Projets (consultants techniques et fonctionnels).

 

Profile

Vous avez les compétences requises si :

  • Vous avez au moins 2 ans d’expérience dans un environnement de production en mode SaaS ;
  • Vous maîtrisez un ou plusieurs des domaines suivants :
    -Les bases de données MySQL et Microsoft SQL Server ;
    -Des ETL (Talend), et/ou des ordonnanceurs (VisualCron, Hangfire), des outils techniques (ELK, Postman) ;
    -Le scripting et la programmation (C#, .NET, Powershell, PHP, Javascript) ;
  • Vous aimez le travail en équipe, les méthodes Agile et vous avez une forte appétence en matière de relation client ;
  • Votre niveau d’anglais est opérationnel.

  • Flexible working hours
  • Home Office
  • Regular trainings
  • Agile environment
  • Resting room
  • Chill spaces / Cafeteria
  • Modern offices near to public transports
  • Afterworks
  • Volunteering opportunities to Nepal
Apply
If you want to join us, this is first of all your motivation and your values that matter. We ask as few information as possible to apply.

Your information

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Your documents

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For the treatment of your application, Talentsoft makes use of personal data.Read more


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Office preview

Nantes

France
5 Avenue de la Gare de Saint-Joseph,
44300 Nantes
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Data policy

TALENTSOFT, a limited liability company with a share capital of 2,693,462 euros (€), registered at the Nanterre Trade and Companies Register under number 497 941 377, and registered office at 8, rue Heyrault CS 10157 92643 Boulogne-Billancourt, Cedex, France. Phone number: +33 (0)1 41 86 05 60

Email: contact-ts@talentsoft.com

Intra-community VAT number: FR87497941377.

In order to protect personal data, Talentsoft SA (hereafter “Talentsoft”), the data controller, has taken the necessary steps to meet the requirements outlined by the amended French Data protection act of 06 January 1978 (hereinafter “Act”) and EU regulation 2016/679 on General Data Protection of 27 April 2016 (hereinafter “GDPR”). To this extent, Talentsoft has created a team dedicated to personal data protection as well as a Data Protection officer, who can be contacted at the following address: dpo@talentsoft.com

When you apply to a vacancy at Talentsoft, and for the purpose of managing your application, Talentsoft will process personal data provided by the candidate (“the Data ) via the form:

· ID: title, surname, first name, email address, and phone number;

· Professional experience and motivation for the job: level of experience, type of diploma, cover letter, CV and any additional information;

· Source of application;

· Comments section;

· Position sought by the company: Department, type of contract, location;

You must provide this Data application. If this Data is not provided, the application may not be considered.

Data is collected by TALENTSOFT with the sole purpose of analysing and managing your application.

TALENTSOFT processes Data based on legitimate interest, as outlined in article 6 paragraph 1, point F of the GDPR. This allows TALENTSOFT to understand a candidate’s capability in relation to the job position, in order to recruit the most suitable candidate. TALENTSOFT only collects personal data that is required and has a direct connection with the job position or with professional aptitude assessment.

Data can be stored for as long as the application processing period requires and for a maximum period of 24 months from the date contact was made by the candidate.

Data is only accessible to people who require it for work purposes. This includes authorised persons on the recruiting team as well as the manger and team involved in the application process.

The Data can be shared with our partners for the purposes outlined in our Privacy policy.

The candidate will be able to exercise their rights to object, to rectify, to erasure or data portability regarding their Data, under the conditions set out by act 7817 of 6 January 1978 and by email to the following address: dpo@talentsoft.com or in writing to Talentsoft, for the attention of the Data Protection Officer, 8 rue Heyrault, CS 10157, 92643, Boulogne-Billancourt, Cedex, France.

If the candidate thinks that the processing of their Data infringes the GDPR or the Act, they are entitled to file a complaint with the French Data Protection authority (CNIL). They can lodge an appeal with the competent tribunals.

Talentsoft may share your Data with other entities within the Talentsoft group, for the sole purposes of processing your application and under the strict conditions set out in this Privacy policy, particularly in terms of Data security. In any event, your Data will be stored within the European Union, even after it is shared with other entities of the Talentsoft group, pursuant to article 6 paragraph 1, point F of the GDPR.

For more information please refer to our PRIVACY POLICY.