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Talentsoft Content Customer Success Manager H/F

Permanent contract • Sales France / Nantes
Published on 06 Jan. 2021

Description

Work is about doing something that matters and growing as we do it. That's why we've built HR software that can help make this happen. At Talentsoft our mission is to help everyone, from our people to our customers, experience work differently. Each of our 600 Talentsoftees comes to work with an entrepreneurial spirit and the flexibility to try new things, work with innovative technologies, and build corporate-social responsibility directly into their jobs. The result is that we have 9 million people in 130 countries using our products, strong brand recognition in a fiercely competitive industry, and employees who work differently and love their jobs because of it. If you'd love to love your job check out the description below, apply today, and discover how you can work differently too.

Mission

Talentsoft propose une solution SaaS de gestion des Talents qui assiste les équipes Ressources Humaines dans les phases de gestion du capital humain en entreprise : recrutement, formation et gestion de carrière.

Le/La Talentsoft Content Customer Success Manager travaillera principalement sur l’enablement et le suivi des clients en France et à l’international de l’offre Content.

Garant(e) du renouvellement des licences Talentsoft, vous travaillerez avec l’équipe Content ainsi qu’avec les équipes Sales, Projet et CSM.

Voici à quoi ressemblera votre quotidien au sein de l’équipe Talentsoft Content :

  • Vous serez en charge de l’inscription des clients au site et des rendez-vous de prise en main des administrateurs ;
  • Vous conseillerez les clients selon leur stratégie d’intégration de contenus externalisés ;
  • Vous répondrez aux questions entrantes et serez le point de contact principal des clients en matière de support niveau 2 ;
  • Vous serez en charge du suivi des consommations clients, de la définition et du déploiement des plans d’action adaptés ;
  • Vous ferez le lien avec les équipes internes Talentsoft Academy et Talentsoft Community ;
  • Vous co-rédigerez les newsletters clients ;
  • Vous accompagnerez l’équipe commerciale sur des rendez-vous avant-vente.

Profile

Ce qu’il vous faut pour réussir à ce poste :

  • Vous avez une forte orientation satisfaction client et la capacité de coordonner des actions et communications en lien avec l’ensemble des équipes « front client » de Talentsoft ;
  • Vous avez une forte appétence pour les sujets en lien avec la formation ;
  • Vous maitrisez les modules LxMS et TMS de la solution Talentsoft notamment sur la partie conseil et support ;
  • Votre niveau d’anglais est courant ;
  • On dit de vous que vous êtes un(e) bon(ne) communicant(e) et que vous êtes force de proposition sur les évolutions possibles des process et de l’offre TS Content.

  • Flexible working hours
  • Home Office
  • Regular trainings
  • Agile environment
  • Resting room
  • Chill spaces / Cafeteria
  • Modern offices near to public transports
  • Afterworks
  • Volunteering opportunities to Nepal
Apply
If you want to join us, this is first of all your motivation and your values that matter. We ask as few information as possible to apply.

Your information

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Your documents

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Your Resume must be in .doc, .docx or .pdf, and shall not exceed 1 Mo.
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For the treatment of your application, Talentsoft makes use of personal data.Read more


By clicking on “Submit application”, you hereby acknowledge that you have read this legal notice and our privacy policy.


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Office preview

Nantes

France
5 Avenue de la Gare de Saint-Joseph,
44300 Nantes
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Data policy

TALENTSOFT, a limited liability company with a share capital of 2,693,462 euros (€), registered at the Nanterre Trade and Companies Register under number 497 941 377, and registered office at 8, rue Heyrault CS 10157 92643 Boulogne-Billancourt, Cedex, France. Phone number: +33 (0)1 41 86 05 60

Email: contact-ts@talentsoft.com

Intra-community VAT number: FR87497941377.

In order to protect personal data, Talentsoft SA (hereafter “Talentsoft”), the data controller, has taken the necessary steps to meet the requirements outlined by the amended French Data protection act of 06 January 1978 (hereinafter “Act”) and EU regulation 2016/679 on General Data Protection of 27 April 2016 (hereinafter “GDPR”). To this extent, Talentsoft has created a team dedicated to personal data protection as well as a Data Protection officer, who can be contacted at the following address: dpo@talentsoft.com

When you apply to a vacancy at Talentsoft, and for the purpose of managing your application, Talentsoft will process personal data provided by the candidate (“the Data ) via the form:

· ID: title, surname, first name, email address, and phone number;

· Professional experience and motivation for the job: level of experience, type of diploma, cover letter, CV and any additional information;

· Source of application;

· Comments section;

· Position sought by the company: Department, type of contract, location;

You must provide this Data application. If this Data is not provided, the application may not be considered.

Data is collected by TALENTSOFT with the sole purpose of analysing and managing your application.

TALENTSOFT processes Data based on legitimate interest, as outlined in article 6 paragraph 1, point F of the GDPR. This allows TALENTSOFT to understand a candidate’s capability in relation to the job position, in order to recruit the most suitable candidate. TALENTSOFT only collects personal data that is required and has a direct connection with the job position or with professional aptitude assessment.

Data can be stored for as long as the application processing period requires and for a maximum period of 24 months from the date contact was made by the candidate.

Data is only accessible to people who require it for work purposes. This includes authorised persons on the recruiting team as well as the manger and team involved in the application process.

The Data can be shared with our partners for the purposes outlined in our Privacy policy.

The candidate will be able to exercise their rights to object, to rectify, to erasure or data portability regarding their Data, under the conditions set out by act 7817 of 6 January 1978 and by email to the following address: dpo@talentsoft.com or in writing to Talentsoft, for the attention of the Data Protection Officer, 8 rue Heyrault, CS 10157, 92643, Boulogne-Billancourt, Cedex, France.

If the candidate thinks that the processing of their Data infringes the GDPR or the Act, they are entitled to file a complaint with the French Data Protection authority (CNIL). They can lodge an appeal with the competent tribunals.

Talentsoft may share your Data with other entities within the Talentsoft group, for the sole purposes of processing your application and under the strict conditions set out in this Privacy policy, particularly in terms of Data security. In any event, your Data will be stored within the European Union, even after it is shared with other entities of the Talentsoft group, pursuant to article 6 paragraph 1, point F of the GDPR.

For more information please refer to our PRIVACY POLICY.