Customer Care Consultant - Nantes H/F

Permanent contract CUSTOMER CARE France / Nantes
Published on 24 Nov. 2021

Description

Work is about doing something that matters and growing as we do it. That's why we've built HR software that can help make this happen. At Talentsoft our mission is to help everyone, from our people to our customers, experience work differently. Each of our 600 Talentsoftees comes to work with an entrepreneurial spirit and the flexibility to try new things, work with innovative technologies, and build corporate-social responsibility directly into their jobs. The result is that we have 9 million people in 130 countries using our products, strong brand recognition in a fiercely competitive industry, and employees who work differently and love their jobs because of it. If you'd love to love your job check out the description below, apply today, and discover how you can work differently too.

Mission

Tu es jeune diplômé(e) en Ressources Humaines et tu veux découvrir l’univers SIRH ? Rejoins l’équipe Customer Care de Talentsoft, explore les différentes facettes des RH, et apporte ton aide à nos clients tout autour du monde !

Voici ce que l’équipe Customer Care te propose :

  • Tu accompagnes nos clients français et internationaux dans l’utilisation des outils Talentsoft ;
  • Tu apportes une assistance fonctionnelle à nos clients au travers d’outils de ticketing ;
  • Tu assures la conduite du changement sur les évolutions-produit et tu accompagnes la mise en œuvre des nouvelles fonctionnalités ;
  • Tu fais remonter les besoins-clients à l'équipe Produit de façon continue, afin d’améliorer sans cesse la qualité de nos outils ;
  • Tu remontes les alertes-clients auprès des Customer Success Managers et Account Managers.

Chez Talentsoft, tu contribueras au développement de projets transverses :

  • Optimisation et internationalisation des processus existants ;
  • Quand tu auras le niveau d’expertise nécessaire : développement du rôle de référent produit ;
  • Contribution à la documentation interne et externe ;
  • Industrialisation des outils de gestion clients ;
  • Contribution à l'amélioration de la satisfaction de nos clients dans les échanges.

 

Profile

 

  • Issu(e) d’un cursus RH, tu as déjà touché du doigt les différentes facettes du Talent Management (Recrutement, Evaluations, Gestion des Carrières, Formation…) ?
  • Tu as une connaissance de l’environnement de Formation ainsi que les différents outils ?
  • Tu as une forte appétence pour l’informatique, et la relation-client ne te fait pas peur ?
  • On dit de toi que tu es un(e) bon(ne) communicant(e) ?
  • You’re not afraid to speak English in an international environment ?

Si tu réponds “OUI” à ces 5 questions, nous aimerions te rencontrer ! Envoie-nous ton CV !

  • Flexible working hours
  • Home Office
  • Regular trainings
  • Agile environment
  • Resting room
  • Chill spaces / Cafeteria
  • Modern offices near to public transports
  • Afterworks
  • Volunteering opportunities to Nepal
If you want to join us, this is first of all your motivation and your values that matter. We ask as few information as possible to apply.

Your information

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Office preview

Nantes

France
5 Avenue de la Gare de Saint-Joseph,
44300 Nantes

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