Customer Care Team Lead - Dutch Market F/M

Long-term contract Customer Care Netherlands /
Published on 05 Mar. 2020

Description

Chez Talentsoft, nous nous sommes donnés pour mission d'aider nos collaborateurs et nos clients à vivre une expérience de travail positive, qui donne du sens à ce que nous faisons et nous fait grandir au quotidien. C'est dans cet état d'esprit que nous construisons chaque jour notre plateforme RH. Chacun des 600 Talentsoftees vient travailler avec l'état d'esprit d'un entrepreneur, la liberté d'essayer chaque jour de nouvelles choses et de travailler sur des technologies innovantes, tout en pensant à la façon dont ils pourront impacter l'expérience de travail de millions de personnes à travers le monde. Aujourd'hui, nous nous sommes fait une place sur un marché ultra-compétitif, 9 millions de personnes à travers le monde utilisent nos solutions et nos collaborateurs vivent et incarnent les valeurs de Talentsoft au quotidien. Si tu veux nous aider à changer le monde du travail et permettre à chacun de s'épanouir en entreprise, lis l'offre d'emploi qui suit, envoie-nous ta candidature, et découvre comment, toi aussi, tu peux créer ta propre expérience de travail et impacter celle de millions de personnes à travers le monde.

Profile

  • Passionate about new technologies 
  • A strong problem solver with a proactive, bold and courageous personality 
  • Strong team player with good communication skills 
  • Organized and meticulous approach to work
  • Great relationship builder with an organized and meticulous approach to work
  • Comfortable with managing different tasks at the same time
  • Clear leadership potential combined with a “go getter” attitude
  • Patience, grace and a sense of humor
  • Fluency in English and Dutch

Mission

We're looking for a talented Customer Care Consultant and team lead to support our customers from our office in Rijswijk office in the Netherlands.

For our existing customer base, you are the most important representative of the company. You make sure our customers have positive experiences with our software modules. Customer retention is a target and a key driver to our business’ success. Next to that you will coordinate day to day actions and lead a team of two representatives who work on a specific program.

  • You’ll join Talentsoft’s amazing team in The Netherlands
  • You’ll help Talentsoft grow in the Benelux, DACH and Nordic Regions
  • You’ll be able to share you experience and excel in your area of expertise: Customer Services!
  • Basically, you’ll be the most important representative of Talentsoft
     

POSITION 

  • Make sure that our customers have positive experiences with our software modules
  • Be the owner of those customer tickets, handling them from the start, doing a thorough analysis and making sure the functional or technical follow-up is handled successfully.
  • Be the first point of contact for our customers, and handle tickets and questions via phone, email and our ticketing system
  • Be responsible for all communication with the customer during the ticket lifecycle
  • Coordinate ticket distribution & escalations, guard the SLA, be the motivator of a team of 2
  • You have extensive helpdesk, IT and/or SaaS environment experience.
  • You can showcase leadership experience or potential
     

If you want to join us, this is first of all your motivation and your values that matter. We ask as few information as possible to apply.

Your information

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Hollande
Einsteinlaan 3,
2289 CC Rijswijk,
Netherlands

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