Customer Success Manager NL / BE

Einsteinlaan 3, 2289 CC Rijswijk, Netherlands
Intitulé du poste Customer Success Manager NL / BE
Type de contrat CDI
Equipe Customer Success Management
Localisation Hollande

Description

Chez Talentsoft, nous nous sommes donnés pour mission d'aider nos collaborateurs et nos clients à vivre une expérience de travail positive, qui donne du sens à ce que nous faisons et nous fait grandir au quotidien. C'est dans cet état d'esprit que nous construisons chaque jour notre plateforme RH.

Chacun des 600 Talentsoftees vient travailler avec l'état d'esprit d'un entrepreneur, la liberté d'essayer chaque jour de nouvelles choses et de travailler sur des technologies innovantes, tout en pensant à la façon dont ils pourront impacter l'expérience de travail de millions de personnes à travers le monde.

Aujourd'hui, nous nous sommes fait une place sur un marché ultra-compétitif, 9 millions de personnes à travers le monde utilisent nos solutions et nos collaborateurs vivent et incarnent les valeurs de Talentsoft au quotidien.

Si tu veux nous aider à changer le monde du travail et permettre à chacun de s'épanouir en entreprise, lis l'offre d'emploi qui suit, envoie-nous ta candidature, et découvre comment, toi aussi, tu peux créer ta propre expérience de travail et impacter celle de millions de personnes à travers le monde.

Mission

As a Customer Success Manager your objective is to maximize client retention, satisfaction and ultimately success while also driving increased revenue and ensuring renewal.
You bring Talentsoft’s best practices, innovations, and capabilities to our strategic customers.
You are their trusted advisor with a deep understanding of each Talentsoft’s solution implementation, thus ensuring overall adoption and driving greater business value and satisfaction.
You are the voice of the customer internally and as such are proactively managing customers’ interactions and expectations.
You partner with the sales team to leverage strong relationships you have developed with your customers’ portfolio and identify new opportunities.
This high-touch, relationship-building position requires strong communication skills and a true customer centric mind-set.

Your role:

  • Proactively engage your customers and work closely with them to identify super-users, get them super-trained and make sure they effectively use the product on a consistent basis;
  • Monitor and identify trends in adoption and utilization and provide guidance to customers;
  • Implement best practices as well as personalized recommendations to ensure your customers maximize value from their investment in Talentsoft;
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors such that all Talentsoft activities are closely aligned with the customer's business case and business strategy;
  • Effectively communicate application features and product information for new releases and updates and facilitate their adoption;
  • Track and report account activity to identify churn risk and work proactively to eliminate that risk;
  • Prepare and manage business reviews with customers;
  • Be the voice of the customer and provide internal feedback on how Talentsoft can better serve our customers;
  • Identify cross-sell and up-sell opportunities and work closely with the sales team to close them.

Profil

Your qualifications:

  • Minimum of 3 years in customer success (or account) management, ideally for a SaaS or HR services vendor;
  • Exceptional communications skills and attention to detail;
  • Fast learner, adept at understanding and articulating new technologies and corresponding value propositions;
  • Flexibility and adaptability to a high growth and evolving organization;
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
  • Highly motivated team player with a proactive and dynamic attitude;
  • Enjoys working closely with customers to ensure complete satisfaction;
  • A real go-getter who takes the initiative to get things done;
  • Strong proven business acumen and commercial sensitivity;
  • Fluency in spoken and written Dutch and English (French is a plus)

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Curriculum vitae

Lettre de motivation (optionnel)
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